Darius Miranda from Wells Fargo sharing his thoughts and ideas around "Customers Talking" #next09 

Wells Fargo started using social media tools like a wiki in 2005. They have a huge social media based intranet. Also in 2005 they started blogging on three blogs, one about market vision and leadership, next about experiences with customers and the third about feedback from the customers. They now have 12 full-time bloggers at wells fargo!
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