process analysis 

In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your organization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately! Visit https://www.amazon.com/dp/1477486135/ref=cm_sw_r_cp_apa_i_Zzq-AbTMM8KDC